Frequently Asked Questions
Everything you need to know about bringing Hansø Home quality into your living space.
What is the typical shipping timeframe for furniture items?
Standard furniture orders are processed within 2-3 business days. Delivery typically takes 7-14 business days depending on your location. You will receive a tracking number via email as soon as your order leaves our warehouse.
Do you offer international shipping?
Currently, Hansø Home ships to the continental United States, Canada, and select European countries. Shipping rates and delivery windows vary by destination and are calculated at checkout.
What is your return policy for home decor and furniture?
We offer a 30-day return window for most items in their original packaging. Please note that a restocking fee may apply to large furniture pieces, and original shipping costs are non-refundable unless the item arrived damaged.
Are your wooden products sustainably sourced?
Sustainability is core to the Hansø Home philosophy. We exclusively use FSC-certified timber and eco-friendly finishes to ensure our products are as kind to the planet as they are to your home.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm for qualifying purchases.
How can I track my order status?
Once your order is placed, you can track its progress through the 'Order Status' link in our website footer or by clicking the tracking link provided in your shipping confirmation email.